Personal support
From the moment you register, a named person is assigned to your account: your personal manager, whose job is making sure nothing about the platform stays confusing, that setup matches your actual intentions, and that a question asked on a Tuesday has an answer before the week is out.
Automation handles the markets; a person handles you. The combination, an engine that never sleeps and a manager who knows your account, is the service.
Registration open — limited places
Leave your contact details and a personal manager will call you, usually within 24 hours.
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support is
Personal support means individual accompaniment through the whole life of your account, not a ticket queue with a greeting. Your manager is a single named contact who knows your configuration, your plans and your questions so far, which means you never restart the explanation from scratch with a stranger. When you call or write, the person answering either is your manager or can see exactly what your manager sees.
The manager's role is practical, not sales-shaped. They help you set up, they explain how things work, they review your configuration with you when circumstances change, they chase the answer to anything outside their own reach, and they tell you when something you are considering does not fit the risk tolerance you described. A good manager's most valuable sentence is occasionally "I would not, and here is why", and ours are selected and trained with that in mind.
What you get
Individual service
One named manager, one continuity of context, and answers that take your configuration and history into account rather than generic replies.
Help at activation
Identity verification, first deposit, market selection and strategy boundaries, all walked through with you rather than left to a help centre article.
Fast answers
A first reply usually within one business hour during support hours, and a manager who reads messages properly before answering, not just quickly.
Information shaped for you
Reports and dashboard views explained in terms of your own account: what your numbers mean and what changed since last time.
Support that continues
The service does not end at "activated". Months in, your manager still reviews settings with you, answers new questions and helps with withdrawals.
An honest second opinion
Someone whose job includes saying when a plan does not match your stated risk tolerance, before the market says it more expensively.
What your manager can help with
Account activation: identity verification, choosing the plan that fits, and the first deposit, by Faster Payments bank transfer, card or USDT, whichever suits your banking habits.
First steps: the walkthrough of the dashboard, the market list, the strategy boundaries and the notification settings, so the first weeks are supervised rather than experimental.
Platform and simulator use: how to read each view, how to run a strategy over historical movement before funding it, and what each settings area actually changes.
Deposits and withdrawals: which method to use when, what the processing times are in practice, and how the first withdrawal confirms your route. Money questions get precise answers, because imprecision here costs real pounds.
Keeping details current: address changes, new documents, updated contact details, so an administrative mismatch never becomes a delayed withdrawal.
Anything you do not understand: genuinely anything. A question you feel is too basic is a question whose answer prevents a mistake, which makes it the most valuable kind.
Who this suits
Beginners, first and most obviously: someone setting up their first market account benefits more from an hour with a patient manager than from any quantity of articles, useful as orientation is. But experienced clients use the service just as heavily, for a different reason: their questions are narrower, configuration reviews and statement details, and having one person who knows the account makes those answers short. And anyone who has ever abandoned a financial product because support was a maze knows the value of a named human being on the other side. If you would rather be left entirely alone with software, the platform still works; but the default here is that a person is part of it.
How the service works
Register
You complete the short form. That is the entire burden of this step; the service comes to you.
Your manager makes contact
A call, usually within 24 hours of registering: who they are, how the platform works, what happens next, and the space for every question you already have.
Activation together
Verification, deposit and configuration are done with your manager, so the account starts configured the way you intended, not the way defaults happened to be set.
Ongoing support
Reviews when you want them, answers when you need them, and a manager who keeps an eye on your account between your contacts.
Ways to reach us
[email protected] for every kind of question, handled by the Client Support & Compliance team.
Your personal manager
A direct line to the person who knows your account, for questions that need context rather than a generic answer.
The help centre
The getting-started guide, the FAQ and the policy pages, for answers you can read at your own pace at any hour.
Support hours
The support team operates Monday to Friday, 9:00–17:30 GMT/BST (excluding public holidays), with a first reply usually under one business hour. Outside those hours the platform, the engine and the security systems never pause; your question simply waits for the next working morning, when it is answered by a person rather than an autoresponder. Genuine emergencies, suspected unauthorised access to your account, are the exception: the security page explains the immediate steps to take at any hour, starting with changing your password and revoking active sessions yourself.
Help with money movements
On deposits: your manager confirms which method suits you, what the processing time is, and that the source account is in your own name, as verification requires. On withdrawals: which route is fastest for you, what the current processing windows are, and what the first withdrawal's confirmation involves. Fees are never a mystery here: deposits and withdrawals carry no platform charge, and any third-party cost is shown before you confirm. The deposit and withdrawal methods page holds the full tables, and your manager will happily read them with you line by line if that is clearer.
Questions about support
Usually within 24 hours of registering. The call covers how the platform works, the plans and the risks, and there is no obligation to proceed afterwards.
Yes, and beginners are precisely who it is designed for. The service assumes no prior knowledge; the only requirement is willingness to ask.
That is a core part of the job. Your manager will review any settings area with you, explain what each option changes and help you decide what fits your intentions.
Your manager or the support email, whichever is faster for you. Money-movement questions are answered with the actual status, not a template, and the withdrawal policy explains the standard timelines.
Email is read first thing the next working morning. For suspected unauthorised access, follow the immediate steps on the security page rather than waiting: change your password and revoke sessions yourself.
Yes. A working relationship should be comfortable; ask through the support address and a different manager takes over with full context of your account.
Talk to a person before you decide anything
Register free and your manager calls within 24 hours. Questions first, decisions after.