Contact us
Our team aims to give every user quick, friendly and properly informed support. Whether you are new to automated trading or already manage a large portfolio, we are here to answer questions, explain how the platform works and help resolve any issue. Fill in the contact form and tell us what you need: a support specialist reviews every request and replies as quickly as possible, usually within one business hour.
Registration open — limited places
Send us your question and a specialist will reply, usually within one business hour.
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our London office
- Address
- One Canada Square, Canary Wharf, London E14 5AB, United Kingdom
- Office hours
- Monday to Friday, 9:00–17:30 (UK time)
- [email protected]
- Responsible department
- Client Support & Compliance
Finding us
One Canada Square sits at the heart of Canary Wharf, two minutes from the Underground and Elizabeth line stations. Visitor access is by appointment, arranged with your personal manager or by email.
Support at a glance
Call-centre hours
Monday to Friday, 9:00–17:30 GMT/BST (excluding public holidays). Outside those hours, emails are queued and answered first thing the next working day.
Waiting time
Replies to new queries take usually under one business hour during opening hours. Clients on Advanced and Premium plans are handled with priority.
Responsible department
Client Support & Compliance handles account questions, verification, payments, complaints and privacy requests in one place.
What support can help with
- Account setup and verification — registration, identity checks, document questions and access recovery.
- Deposits and withdrawals — Faster Payments transfers, card and USDT questions, timings and limits.
- Platform features — strategy settings, notifications, reports, the simulator and the mobile dashboard.
- Compliance and complaints — privacy requests, complaint handling and escalation through recognised UK dispute-resolution channels.
For anything urgent relating to suspected fraud on your account, write to [email protected] with "Urgent" in the subject line, and see our fraud warning page for the signs of clone firms.